The speaker crackled, a voice, an impatient voice said thank you for shopping at Harmons. We will be closing soon, please bring your purchases to the front of the store.
“The store is closing,” he said, “can I help you find something?”
“Why yes,” I said, “I’m looking for saltine crackers.”
I expected him to give me the aisle number, but instead he signaled that I should follow him. He got a better start than I did and quickly had a half an aisle lead on me, and when he reached the end of the aisle he disappeared. I wasn’t sure if he had turned right or left.
I reached the end of the aisle and turned left, but the next aisle was empty. I was ready to turn around when a voice said, over here. I turned, but he was gone again. I retraced my steps, pass the aisle where I’d started and on to the next. There he was mid-aisle, crackers in hand. He was wearing his you’re-the-customer smile, a smile that was forced and fading. I took the crackers, while he deftly moved to the middle of the aisle assuring that my only exit was to the front of the store.
Twenty minutes later I made it through the checkout, and there he was again, no longer blocking my path, but pointing the way out of the store.
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Closing time gives them a whole new persona…
It does indeed. I think real customer service, the heartfelt I really care variety as opposed to the corporate smile type is dead or dying.
Could be…